People of Subway: Rules to Order By: Part 1

As you all know, I am a Sandwich Artist and Subway. What does this mean? This means that I make killer sandwiches, scrub insane floors, and deal with numerous rule breakers. What rules, you may ask? Feast, my loves.

  1. Don’t talk on the phone while you are trying to order your food. I completely understand if you are getting a sandwich for the person on the phone, but otherwise it is extremely frustrating to weed through what you are trying to say to whom. Example: “Yes, I want a foot-long…OMG SHE SAID WHAT TO YOU?!” “Um, excuse me ma’m?” “NOT YOU!” “Um…sandwich?” It’s awkward.
  2. Be nice to others in line with you but don’t feel the need to carry on to the point where you are no longer paying attention to your sandwich. The line should be moving as quickly as possible, so having the Sandwich Artist wait for your is extremely stressful and frustrating. A building line, especially when alone, can be daunting, but when it is due to a customer who can’t stay focused, it becomes aggravating.
  3. Don’t assume that everyone working in customer service, fast food especially, is stupid and has no life goals. Most of us are working where we were able to find a job — working to reach our next step in life. I am a second year college student who is working to finish school and move to a larger city. We can count and speak efficiently. Treating us like an idiot who only knows how to make sandwiches will only make your lunch hour less tasty — and possibly slower. Most of us quit supreme customer service when the customer stops treating us with simple respect.
  4. If you don’t see a Sandwich Artist when you first walk through the door, feel free to ring the service bell. If you are in a Subway that doesn’t have a door alarm, such as WalMart Subways, there is a service bell for a reason. While we frequently check the front, we sometimes miss people walking in. We are constantly prepping food, washing dishes, cleaning, and trying to make your experience the smoothest possible. Don’t assume that we just don’t want to serve you, or that we are just being lazy. There is A LOT of work behind the scenes.
  5. Your Subway Artist cannot read your mind. While we are pretty awesome, we have not yet mastered the skill of telepathy. If you want extra veggies, TELL US (nicely). We start out with a certain amount, not only for stock reasons, but because it’s an average liking by customers. Not everyone is like you and likes to only taste mayonnaise on their sandwich.
  6. Mayonnaise and/or mustard does not automatically come on your sandwich. While we would be more than happy to put any of our numerous sauces on your sandwich, unless you say you want it, it won’t be put on. We usually try to remind customers about our array of sauces, but you cannot get upset at us for not assuming that you didn’t want that double meat turkey sandwich dry.
  7. Speak up and stand close enough to be heard easily. While it doesn’t seem like while order, behind the line, with the sound of toasters; ovens; refrigerators; and other machines, it is quite difficult to hear anything else. If I wasn’t able to read lips, I would be almost completely lost. So if you are asked by a Sandwich Artist to repeat yourself, it probably isn’t that they weren’t listening.

Well, this is it for now. Believe me when I say that there are many more to come! lol Thank you for sticking around. I know that being a Sandwich Artist has taken up a lot of my time as of late, but remember that my love for writing and sharing it with you guys hasn’t changed a bit. (:


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